Our Support Services

Our Support Services improve the quality of life for people with vision loss and empower them to live independently.


Guided Transport Service

  • Our transport service connects clients to life-sustaining medical care, critical food supplies, and agency services.
  • Our service is “door-through-door,” which means that our drivers also escort clients from their homes and into their destinations.
  • Our drivers are trained in techniques to guide people with vision impairments effectively in indoor and outdoor environments. When it is necessary, they also read paperwork, carry bags into clients’ homes, and provide additional assistance.
  • While there is a ticket fee of $3.50 per ride, no qualified client is denied our transport service due to financial hardship.
  • Each client may take an unlimited number of rides each month to and from agency services and up to three (3) rides monthly for medical appointments, grocery shopping, and other critical needs. Reservations are required at least seven (7) days in advance.
  • Cancellations of transport rides on the day of or the day before scheduled services affect arrangements for other clients and often prevent others from getting needed rides. Clients are asked to please limit late cancellations to only unavoidable situations and provide as much notice as possible.
  • Our transport service earned a 98% satisfaction rating from our clients in 2019.

Casework Management

  • Our caseworkers guide clients to services that meet their goals, monitor client progress, arrange for one-on-one instruction, make referrals, and provide counseling as necessary.
  • Caseworkers also conduct home visits, during which they can help clients read mail, write checks, manage finances, complete forms, and perform basic home repairs to ensure safety.
  • Bilingual casework services are available.

Life Skills Classes

  • Our life skills classes promote the functional abilities that empower clients to accomplish daily tasks.
  • Access technology instruction helps clients use current and emerging technologies that help facilitate daily life.
  • Classes and all other client activities are listed in bulletins and on our online events calendar.

Support Groups and Activities

  • Support Groups give clients opportunities to express needs and concerns, participate in problem solving, and share resources in environments of openness, respect, encouragement, and trust.
  • Our Support Groups include our Open Client Group, Lehigh Valley Client Group, Monroe Client Group, Lehigh Valley Mall Walk Group, Men’s Group, Women’s Group, and Spanish-Speaking Client Group.
  • Our socialization and recreation activities help clients remain active, execute skills and techniques that they have learned, connect with those who face similar challenges, and avoid the harmful effects of isolation.

Camp I CAN! Program for Kids

  • Our Camp I CAN! summer program gives kids ages 7-13 with visual impairments opportunities to enjoy new experiences, develop new skills, and make a difference in their communities.
  • The two-week day program typically is held in July and features several hands-on activities and fun trips to destinations in and around our service area.
  • All kids must have a visual acuity of 20/70 or worse with best correction to be eligible. Appropriate accommodations also are made with respect to other disabilities.
  • Campers also participate in a community service project, from which they learn that their impairments cannot prevent them from making an impact.

Posch Braille Library

  • The Posch Braille Library at our Lehigh Valley Campus includes more than 400 braille books, games, and additional items.
  • All original library items were from the collection of Gary John Posch Jr., an avid braille reader who passed away in 2013 at the age of 36.
  • The library is open to our clients during typical service hours by appointment.

Facts About Our Support Services

  • The number of transport rides we provided increased nearly 20% and our number of riders increased 7% 2018-2019.
  • Approximately 47% of the rides we give are for medical services and grocery shopping and about 48% of rides connect the visually impaired with our services.
  • Of the 3,753 transport rides we provided in 2018-2019, 48% were for medical appointments and grocery shopping and 46% were used to connect people with our services.
  • We provided 216 life skills classes, socialization events, and recreational activities for our clients in 2018-2019.
  • Our Camp I CAN! participants have performed community service projects to benefit Animals In Distress, Valley Youth House, and Fellowship Manor in Whitehall, PA.
  • Our caseworkers performed 2,601 hours of service for clients in in 2018-2019.

Contact for Information

Jennifer Pandolfo, 570.992.7787, Ext. 222

Our Partners for Sight